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Terms of Return


Burwell IT Ltds policy is to replace or repair faulty products in every instance. Burwell IT Ltd will not accept the return of products in worn or damaged boxes unless informed in writing, fax or e-mail within 24 hours of your receipt of our shipment. Return of equipment for the purpose of a credit note, if accepted will be subject to a restocking fee that will be notified to you at the time of request. This equipment must also be returned to Burwell IT Ltd at your expense, as shipping charges will not be accepted by Burwell IT Ltd unless a prior agreement has been made. Unless otherwise agreed in writing by the company, products returned for credit must be returned in the original, manufacturer sealed, undamaged, packaging. The company reserves the right to charge a re stocking fee at it's discretion in regard to all products returned for credit.


Return Authorizations requested by the customer on the grounds that the products are DOA must be accompanied by a full explanation of DOA symptoms. All equipment returned on grounds that they are reported faulty or DOA will undergo testing. If found to be in working order the products will be returned to you and no replacement or credit note issued. The original invoice for the products shall be paid to terms, and Burwell IT Ltd shall charge and you shall accept all costs for associated transport and engineering time. The DOA period for products will be guided by the manufacturer.


In the event that an advanced replacement is requested, shipped and invoiced, then upon return of the said faulty equipment, it will be tested and if found faulty a credit note will be issued, and if any of the equipment is not found to be faulty then it may be returned to you and the invoice will become payable.All equipment must be returned  all original packaging, with cables, and manuals and unmarked in any way. Failure to meet this requirement may result in the failure of your return or a re-stocking fee.


Equipment must be returned to Burwell IT Ltd  within 7 days of the date that the RMA number was issued or the returns number will expire and become invalid.Return Address: Burwell IT Ltd,35 Station Gate, Burwell,CB25 0BZ